Socket | How It Works | Pricing | Contact
Now serving Romford, Dagenham, Hornchurch, and Rainham.
Plug us in. Problems out.
Vetted appliance repair technicians in London. Book today, fixed fast.
Appliance repair, simplified.
1. Book 📅
Choose your appliance and pick a time that works for you.
2. We Match 🔎
We connect you with a vetted, insured technician in your area.
3. Fixed ✅
Your appliance is repaired. 90-day guarantee included.
We keep your home running.
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Washing Machines
🔥
Tumble Dryers
🍳
Ovens & Hobs
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Dishwashers
❄️
Fridge-Freezers
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Installations
Not just another repair service.
✓ Every technician vetted. Insurance, qualifications, and DBS checked before they enter your home.✓ Fixed pricing. Diagnostic fee quoted upfront. No hidden call-out charges.✓ 90-day guarantee. If the same fault returns, we return. No labour charge.✓ Local to you. Serving RM13-RM20, East London/Essex borders.
Customer Promise.
We only send technicians we'd trust in our own homes. If you're not satisfied with the workmanship, we'll make it right.
Transparent, upfront pricing.
No hidden fees. No surprises. Just straightforward pricing for every job.
Diagnostic Call-Out & Labour: £79
Includes full diagnosis and labour for the first hour. Parts quoted separately.
✓ Full diagnosis of the fault by a qualified technician✓ Up to one hour of labour if the fault is repairable on the spot✓ Written quote for any additional work or parts needed✓ 90-day workmanship guarantee on all completed repairs
Installation Labour: from £89
New washing machine, dishwasher, or oven installation by a qualified technician. Includes fitting, testing, and removal of packaging. Does not include electrical or plumbing modifications.
Parts and Materials
If your repair requires parts, the technician will provide a written quote before any work proceeds. Parts are priced competitively, and you only pay for what's needed. There's no markup on parts from Socket — the technician sources and prices parts directly.
Cancellation Fee (<24h notice): £45
What If my Appliance Can't Be fixed?
If the technician determines your appliance is beyond economical repair, you'll only pay the diagnostic call-out fee of £79. You'll receive honest, impartial advice on whether repair or replacement is the better option. We'll never recommend unnecessary work.
No Hidden Surcharges
We don't charge extra for weekend or evening appointments. The price you see is the price you pay, regardless of when you book.
Ready to book?
Privacy Policy
PRIVACY POLICYSocket (trading name of TREYVON EJIOGU)Last Updated: 26 Apr 20261. Who We AreSocket is an appliance repair coordination service operating in London and surrounding areas. For the purposes of UK data protection law, the data controller is TREYVON EJIOGU. If you have questions about this policy, contact us at [email protected].2. What Personal Data We CollectWe collect and process the following personal data about you:Category Examples
Identity Data Full name
Contact Data Email address, phone number, service address
Booking Data Appliance type, brand, model number, fault description
Transaction Data Details of services booked, amounts paid, invoice records
Technical Data IP address, browser type (if you visit our website)3. How We Use Your Personal DataPurpose -> Data Used -> Lawful BasisTo arrange and coordinate your appliance repair booking -> Identity, Contact, Booking Data -> Performance of a contractTo share necessary information with the technician assigned to your job -> Identity, Contact, Booking Data -> Performance of a contractTo process payment and issue invoices -> Identity, Contact, Transaction Data -> Performance of a contract; Legal obligation (tax records)To communicate with you regarding your booking -> Identity, Contact Data -> Performance of a contractTo respond to enquiries or complaints -> Identity, Contact Data -> Legitimate interests (customer service)To improve our website and services -> Technical Data -> Legitimate interests (business development)4. Who We Share Your Personal Data WithWe share your personal data only as necessary to provide the Service:· Technicians in our approved network: Your name, address, contact details, and appliance information are shared with the technician assigned to your job. Technicians are bound by confidentiality obligations in their Subcontractor Agreement.
· Service providers: We use Calendly for booking (their privacy policy applies to data entered on their platform), Carrd for website hosting, and FreeAgent for accounting.We do not sell, rent, or share your personal data with any third parties for marketing purposes.5. Data RetentionWe retain your personal data only for as long as necessary:Data Type Retention Period Reason
Booking and transaction records 6 years HMRC legal obligation
Enquiry and complaint records 2 years Legitimate interests (quality assurance)
Website analytics data 26 months Standard Google Analytics retention6. Your RightsUnder the UK GDPR, you have the following rights:· Right to be informed: This policy fulfils that right.
· Right of access: Request a copy of the personal data we hold about you.
· Right to rectification: Request correction of inaccurate or incomplete data.
· Right to erasure: Request deletion of your data in certain circumstances.
· Right to restrict processing: Request we limit how we use your data.
· Right to object: Object to processing based on legitimate interests.
· Right to data portability: Request transfer of your data to another service.To exercise any of these rights, email us at [email protected]. We will respond within one month.7. The Right to ComplainIf you believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Visit ico.org.uk or call 0303 123 1113.8. Changes to This PolicyWe may update this policy from time to time. The latest version will always be available on our website. This policy was last updated on 26 Apr 2026.---END OF PRIVACY POLICY
Terms & Conditions
TERMS AND CONDITIONS OF SERVICESOCKET (trading name of TREYVON EJIOGU)Last Updated: 26 Apr 20261. ABOUT US AND THESE TERMS1.1 We are [Treyvon Ejiogu] trading as Socket ("Socket", "we", "us", "our").1.2 These Terms and Conditions ("Terms") apply to all services we provide to you, including but not limited to appliance diagnostics, repairs, maintenance, and the coordination of qualified technicians to attend your property ("the Services").1.3 By booking a Service with us (whether via telephone, website, email, or other means), you confirm that:· You are at least 18 years old and a resident of the United Kingdom.
· You have read, understood, and agree to be bound by these Terms.
· The information you provide to us is accurate and complete.1.4 We may amend these Terms at any time. The Terms applicable to your booking shall be those in force at the time you placed your order.1.5 These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.2. THE SOCKET SERVICE MODEL2.1 Socket operates as a coordination and introduction service. We connect customers requiring appliance repair with a network of qualified, independent subcontractor technicians ("the Technician").2.2 The Technician who attends your property is an independent contractor and is not an employee, worker, or agent of Socket.2.3 Socket's role is strictly limited to:· Receiving your booking request and communicating job details.
· Introducing you to a Technician from our approved network.
· Facilitating payment processing for the Services.
· Providing a guarantee for workmanship as set out in Clause 8.2.4 The contract for the physical repair work is between you and the Technician who performs the Service. The Technician is solely responsible for the diagnosis, repair, and any subsequent issues relating to workmanship quality. Socket does not supervise, direct, or control the manner in which the Technician performs the repair .3. BOOKING AND APPOINTMENTS3.1 When you book a Service, we will provide you with a Service Charge quotation. This charge covers:· Administrative coordination and processing.
· The Technician's call-out, diagnosis, and labour for the initial visit.
· Our Service Guarantee (see Clause 8).3.2 The Service Charge does not include:· The cost of parts or materials required to complete the repair (unless explicitly stated).
· Parking fees, congestion charges, or any other access-related costs.
· Additional labour if the repair requires a follow-up visit following parts ordering.3.3 By accepting the Service Charge and confirming your booking, you agree to be present at the property at the agreed date and time.3.4 If you fail to provide access to the property at the agreed time ("no access"), or if you cancel with less than 24 hours' notice, we reserve the right to charge a Cancellation Fee of £45.00 to cover the Technician's lost time and travel costs.3.5 We will make all reasonable efforts to ensure the Technician arrives within the agreed time window. However, time estimates are given in good faith and we shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, traffic incidents, or vehicle failure.SECTION X: RETAINER SERVICE AGREEMENTSX.1 This section applies exclusively to clients who have entered into a Retainer Service Agreement with Socket ("Retainer Clients"), typically letting agents, property managers, and landlords with multiple properties.X.2 Retainer Fees. Retainer Clients agree to pay a fixed monthly fee as set out in their specific Retainer Agreement. This fee covers a specified number of diagnostic call-outs per calendar month ("Included Call-Outs").X.3 Additional Call-Outs. Any diagnostic call-out exceeding the Included Call-Outs in a calendar month shall be charged at the reduced rate specified in the Retainer Agreement. This rate is payable regardless of whether the repair proceeds.X.4 No Rollover. Included Call-Outs that are not used within a calendar month do not roll over to subsequent months. The monthly fee remains payable in full regardless of actual call-out volume.X.5 Priority Scheduling. Retainer Clients receive priority scheduling. Socket will use reasonable endeavours to attend Retainer Client properties within 24 hours of booking, excluding weekends and bank holidays.X.6 Parts and Materials. The Retainer fee covers diagnostic labour only. Parts, materials, and any additional labour beyond the initial diagnostic hour shall be quoted separately and approved by the Retainer Client before work proceeds.X.7 Termination. Either party may terminate a Retainer Agreement with 30 days' written notice. Upon termination, the Retainer Client shall pay all outstanding fees for call-outs completed up to the termination date.X.8 No Minimum Term for Standard Retainers. Standard Retainer Agreements have no minimum term. However, if Socket and the Retainer Client agree to a discounted annual rate, the Retainer Client shall be liable for the full annual fee if terminated early, unless termination is due to Socket's material breach.4. DIAGNOSIS AND REPAIR PROCESS4.1 The Technician will conduct an initial diagnostic assessment of your appliance. If the fault is identified and repairable during the initial visit, the Technician will complete the work, and the Service Charge plus any applicable parts costs shall become payable.4.2 If the fault requires parts that are not carried by the Technician, the Technician will:· Provide a written or verbal quotation for the required parts and any additional labour.
· Schedule a follow-up visit at a mutually convenient time.4.3 You have the right to decline the repair quotation. If you decline, the Service Charge for the diagnostic visit remains payable in full. This charge reflects the Technician's time, expertise, and attendance at your property.4.4 If the Technician determines that the appliance is Beyond Economical Repair (BER) , you will be informed of this determination. The Service Charge for the diagnostic visit remains payable in full.5. PRICE AND PAYMENT5.1 The price for the Services shall be:· The Service Charge as quoted at the time of booking; plus
· Any parts costs and additional labour agreed by you prior to completion.5.2 Payment is due immediately upon completion of the Service, unless alternative terms have been agreed in writing.5.3 We accept payment via:· Credit or debit card (processed by the Technician on-site or remotely via payment link).
· Bank transfer (details provided on invoice).5.4 Title to any parts supplied shall remain with the Technician until full payment has been received.5.5 We reserve the right to charge interest on overdue invoices at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, accruing daily from the due date until payment is received.6. YOUR RESPONSIBILITIES6.1 You agree to:· Provide the Technician with safe, unobstructed access to the appliance and relevant utilities (water, electricity, gas isolation points).
· Ensure a responsible adult (aged 18 or over) is present throughout the Technician's visit.
· Inform us in advance of any hazards, health risks, or access restrictions at the property (e.g., aggressive pets, structural issues, parking restrictions).
· Clear the area surrounding the appliance of personal belongings, furniture, or obstructions prior to the Technician's arrival.6.2 The Technician reserves the right to refuse to commence or continue work if, in their reasonable opinion, the working environment is unsafe, the appliance is inaccessible, or the Customer's behaviour is abusive, threatening, or otherwise unacceptable. In such circumstances, the full Service Charge shall remain payable.7. LIABILITY7.1 Technician's Liability. The Technician performing the repair carries their own Public Liability Insurance. Any claim for accidental damage to your property caused by the Technician's negligence should be directed to the Technician in the first instance. Socket will use reasonable endeavours to facilitate communication between you and the Technician.7.2 Socket's Liability. Nothing in these Terms shall exclude or limit our liability for:· Death or personal injury caused by our negligence.
· Fraud or fraudulent misrepresentation.
· Any other liability that cannot lawfully be excluded under English law.7.3 Excluded Losses. Subject to Clause 7.2, Socket shall not be liable to you for:· Any indirect, consequential, or special loss whatsoever (including but not limited to loss of income, loss of revenue, loss of business, loss of profit, loss of anticipated savings, loss of data, or loss of goodwill) .
· Damage to your property or possessions where you have failed to comply with your responsibilities under Clause 6.1 (e.g., failing to clear the area around the appliance).
· Any loss or damage arising from your failure to provide accurate information regarding the appliance make, model, or fault description.
· Cosmetic damage (scratches, scuffs, minor marks) to the appliance or surrounding area that is incidental to the repair process.7.4 Cap on Liability. Subject to Clause 7.2, our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total amount paid by you for the specific Service giving rise to the claim.7.5 Pre-Existing Faults. We shall not be liable for any pre-existing faults, defects, or wear and tear that are unrelated to the repair work performed.8. SERVICE GUARANTEE8.1 We guarantee the workmanship of the repair performed by the Technician for a period of ninety (90) days from the date of completion ("the Guarantee Period").8.2 This Guarantee covers:· Defects arising directly from the repair work carried out.
· Failure of parts supplied and fitted by the Technician (subject to manufacturer's warranty terms).8.3 This Guarantee does not cover:· Faults unrelated to the original repair.
· Damage caused by customer misuse, neglect, accidental damage, or failure to follow manufacturer instructions.
· Repairs where the appliance has subsequently been opened, adjusted, or worked on by any third party.
· Consumable items (e.g., filters, bulbs, belts where failure is due to normal wear and tear).
· Any repair where you are unable to provide proof of the original Service (invoice or receipt).8.4 To make a claim under this Guarantee, you must notify us in writing at [your email address] within the Guarantee Period, providing details of the fault and a copy of your original invoice. We will arrange for the Technician (or an alternative Technician) to attend and assess the issue. If the fault is determined to be covered by this Guarantee, the remedial work shall be performed at no additional cost to you. If the fault is determined not to be covered, our standard Service Charge shall apply.9. CANCELLATION AND REFUNDS9.1 Your Right to Cancel. As a consumer, you have the right to cancel your booking within 14 days of making it, provided the Service has not yet been performed. To cancel, you must inform us in writing at [email protected].9.2 Waiver of Cancellation Rights. By expressly requesting that we provide the Service within the 14-day cancellation period (i.e., by booking an appointment date that falls within that period), you acknowledge that you lose your right to cancel once the Service has been fully performed.9.3 Cancellation After Service Performance. Once the Technician has attended your property and performed diagnostic work, you may not cancel the Service and the Service Charge is payable in full.9.4 Refunds. Refunds shall only be issued:· Where we have failed to provide the Service with reasonable skill and care and are unable to remedy the issue within a reasonable time.
· Where required by law.
· At our sole discretion in other circumstances.10. DATA PROTECTION AND PRIVACY10.1 We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.10.2 We collect and use your personal information (name, address, contact details, appliance details) solely for the purpose of:· Arranging and coordinating your repair booking.
· Sharing necessary information with the Technician assigned to your job.
· Processing payment and issuing invoices.
· Communicating with you regarding your Service.10.3 We do not sell, rent, or share your personal data with any third parties except as necessary to perform the Service (i.e., sharing with the Technician) or as required by law.10.4 For full details on how we handle your data, please refer to our Privacy Policy available at http://socketrepair.co.uk.11. COMPLAINTS11.1 If you are dissatisfied with any aspect of the Service, please contact us in writing at [email protected] within 14 days of the Service completion.11.2 We will acknowledge your complaint within 3 working days and aim to provide a substantive response within 14 working days.11.3 If your complaint relates to the conduct or workmanship of the Technician, we will liaise with the Technician on your behalf and facilitate a resolution. However, our role is that of coordinator, and ultimate liability for workmanship rests with the Technician.12. GENERAL PROVISIONS12.1 Force Majeure. Neither party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to acts of God, flood, fire, earthquake, war, terrorism, pandemic, epidemic, or collapse of public utilities.12.2 Severance. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.12.3 Waiver. No failure or delay by us in exercising any right under these Terms shall operate as a waiver of that right.12.4 Third Party Rights. No person other than you and Socket shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.12.5 Entire Agreement. These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, and representations, whether oral or written.---END OF TERMS AND CONDITIONS
How It Works
1. You Book Online or Call 📅Choose your appliance from the dropdown, describe the fault, or let us know if you need a new appliance installed. You'll receive an immediate booking confirmation with your appointment details.2. We Match You with a Technician 🔎We select a vetted, insured, and qualified technician from our network who specialises in your appliance type. You'll receive a text when they're on their way.3. Diagnosis at Your Property 🔧The technician arrives within your booked window, presents Socket identification, and diagnoses the fault. If it's repairable on the spot, they'll complete the work immediately.4. If Parts Are Needed 📦If the fault requires a part not carried on the van, the technician provides a written quote. You approve it, they order the part, and return to fit it at a time that suits you.5. Payment and Guarantee ✅You pay on completion by card or bank transfer. Every repair is covered by our 90-day workmanship guarantee. If the same fault returns, we return—no labour charge.What We Need from You· A responsible adult (18+) present throughout the visit
· Clear, safe access to the appliance
· The area around the appliance cleared of personal items